The Trinity Xtend combines two amazing devices all in one
product: a digital HDTV antenna to connect and receive over-the-air TV
channels on your television, and a Wi-Fi extender that will connect to
your existing Wi-Fi network and provide a better Wi-Fi signal where
you install this antenna, helping your streaming devices perform
better on your television. The Trinity Xtend comes in two models -
WITRIAC for 2.4Ghz and 5Ghz bands, and the TRINITYXTN for the 2.4Ghz
band. Please see the below videos and FAQ's to help understand the
benefits of the Xtend and installation process.
Installing a Trinity Xtend in your home is
incredibly simple and can be done in minutes. Please watch the video
below to see how it is done!
Once you have the antenna installed now then it's time to open up the app to configure network settings.
You can find the app on the App Store or Google® Play store, or if you would like to set up via your
web browser then just follow the link located on the bottom of the Xtend unit.
Troubleshooting / FAQ's
(A) Antenna Set Up Questions⩔
1. Can you
split an Antenna feed to several TV's?
Yes you can use
a signal splitter, however every time you split the signal you are
dividing or diluting the signal strength. If you use a 2 way
splitter, you will divide the signal in half that will go to each
TV set. A four way splitter will divide by four so each TV set
will only get a fourth of the signal. If your signals are weak
when they are received, you don't want to split it. One solution
is to use an amplified splitter or distribution amp, they usually
have enough gain to overcome the loss.
2. How do I
know where the signal is the strongest?
Typically the
higher the antenna, the better. The fewer obstacles between the
antenna and the tower, the better chance you will have of finding
a strong signal. Finding TV signal is similar to cell phone
coverage. Sometimes walking a few feet in one direction will make
a difference between getting signal and no signal. After
connecting the coax cable from the antenna to the "Antenna In"
port on the TV, run a channel scan. Then flip through the various
channels noting signal quality. Now try the antenna in a different
location run a channel scan. Each time you move the antenna make
note of the number of channels you get and signal strength of your
favorite channels.
3. Can
other devices around my television cause interference with the
antenna?
Some consumers
have experienced broadcast television interference issues caused
by devices like Google® Chromecast, Roku Stick etc... that are
plugged into one of your televisions HDMI outlets. If you have one
of these or similar products try removing these devices while using the off air antenna.
4. Where
should I position the antenna and the dipoles during installation?
The antenna should be aligned toward the broadcast tower for the
channel that you are trying to receive. The dipoles, or "rabbit
ears" should be facing the direction that the antenna towers are
located. You can find out where the broadcast tower locations are
relative to your home by visiting> https://www.terk.com/channels/.
5. Can I
really get FREE HD TV over the air through an antenna?
Yes over-the-air
signals are FREE with an antenna. Local digital TV broadcasts are
everywhere, although the widest selection of digital TV broadcasts
are found in large metropolitan TV markets. Over 99% of U.S. TV
households have access to at least one local digital station; 89%
can get five or more stations. Bandwidth limitations also mean
that cable and satellite providers may not carry all the local
channels in your area, or may not offer them in high definition.
Also, contract disagreements between local cable operators and
local broadcasters can mean that major networks may not be
available via cable TV in your area.
6. What
digital frequencies do TERK Xtend antennas receive?
Our antennas
receive both high VHF and UHF digital TV broadcast signals. This
is important to look for in an antenna because not all antennas
are able to receive both frequencies.
(B) Wifi Set Up Questions⩔
1. What if I don't see my WiFi
network in the app?
If your network
does not broadcast its SSID,it will show up in the list as
[Hidden]. You can enter the SSID manually by choosing the [Hidden]
option in the list and typing in the name on the following screen.
The Terk Xtend supports all password protection schemes except
WEP, which is a older and less secure. Check how your Wi-Fi
network appears on your computer-if it uses WEP security, it
probably won't appear in the XTEND App's list. Consider changing
to a different security option.
2. I'm having problems connecting my
phone, tablet, computer, etc. to the Trinity Xtend?
Make sure your
phone, tablet, or computer has WiFi turned on. The Trinity Xtend
will appear by its SSID in the list of available networks. Your
Xtend's SSID is listed on the label on the bottom of the Xtend.
You must enter the password listed with the SSID on the bottom of
the Xtend in order to connect to the Xtend.
3. My WiFi coverage and/or
performance is not as good as I expected?
Make sure you've
connected each device you want to use to the Trinity Xtend, not
directly to your WiFi router. For example, if you want to use your
streaming box, go to the WiFi connection settings on your
streaming box and find your Xtend's SSID in the list of available
connections (if you customized the Xtend's name and password, then
connect to the customized name with the customized
password-otherwise, look at the label on the bottom of the Xtend
for your unit's default SSID and password). Use the TERK XTEND App
to check the strength of the WiFi signal the Xtend is receiving
from your WiFi router. If the signal strength is less than two or
three bars, you might need to move the Terk Xtend and WiFi router
closer together. Once you've connected all of your nearby devices
to the Xtend, you should notice a stronger WiFi signal, which
gives your streaming devices a better chance to perform to their
full potential given then speed of the connection from your
provider! Keep in mind, however, that the connection speed you
experience in your home depends ultimately on the speed of the
Internet connection you receive from your service provider.
4. I'm having intermittent
connection problems?
Make sure you're
connected to the Trinity Xtend, not directly to your WiFi router.
Go to the WiFi connection settings for each of your devices and
find your Xtend's name (either the customized one you created or
the default on the bottom of the unit) in the list of available
connections. Use the TERK XTEND App to check the strength of the
WiFi signal the Xtend is receiving from your WiFi router. If the
signal strength is less than two or three bars, you might need to
move the Terk Xtend and WiFi router closer together.
(C) Trinity Xtend Model Questions⩔
1.
What is the difference between the WITRIAC and the TRINITYXTN
Xtend models?
The WITRIAC version is
an 802.11 AC WIFI Repeater. It operates in 2 frequency bands 5 GHz
and 2.4 GHz. It will connect to wireless routers using 802.11
b/g/n/ac. The routers it connects to must operate in 2.4 or 5.0
GHz or both. It creates a network in both 2.4 and 5.0 GHz to items
that connect to it. It will connect with both bands if the router
works in both bands. The TRINITYXTN version is 802.11 N WIFI
Repeater. It operates in the 2.4 GHz band only. It will connect to
wireless routers using 802.11 b/g/n in 2.4 GHZ. AC routers that
are backwards compatible will connect to our Repeater. The Trinity
Xtend repeater will operate in both the 2.4 GHz bands for products
that connect to it.
2.
What is the benefit of the "AC" band?
AC (WITRIAC) offers
faster upload and download speeds than N (TRINITYXTN) offers but
this is contingent on your router and the speed from your internet
provider.
3.
What do I need to own to make sure the Trinity Xtend model I buy
works?
The Trinity Xtend is
not a standalone router, so you will need to already own a
wireless router capable of transmitting signals in either the
802.11 b/g/n/ac band for the WITRIAC, or the 802.11 b/g/n band if
you purchase the TRINITYXTN.
4.
I seem to be having an IP conflict between my Router and the
Trinity Xtend, what do I do?
We understand there are certain
situations where conflicting IP addresses have caused problems between
the Xtend and Routers, however we have a simple walkthrough to get you through
these issues, please Click Here